Frequently Asked Questions

Yes, as long as you haven’t reached the limit as indicated to your package subscribed with.

You’ll receive an email from us that your account is expiring together with your domain if applicable. From that email, we also provide further instruction on how to renew it.

No. We strongly advise clients to have 1 hosting account per 1 domain name.

There are 2 important things you need to consider upon choosing your hosting packages.

• The size of your website (webspace or disk space); this includes all the images, scripts, htmls, emails, etc.
• The traffic of your website (or bandwidth) which also includes the number of visitors accessing your website ftp connections / access and the outgoing/incoming emails.

Yes, for any custom hosting specification, kindly send us an email here for a quote.

Yes. Hosting package downgrade is free but for the upgrade you just need to pay a pro-rated price for your package depending on the remaining number of months that has not yet been consumed.

Yes as long as you haven’t reached the limit as indicated to your package subscribed with.

You will receive an email from us that you’ve reached your bandwidth usage. And from that time, we’ll allot some bandwidth increase into your account to avoid your website downtime.

In order to have a website, you need to have a server where you can place your website scripts and files such as html, images, php, etc. Maintaining your own server is very expensive so hosting a website is the most recommended nowadays.

It is vital to have your website alive for 24/7 as your clients, visitors need to access or connect with it. As for the downtime issue, this seldom happens. Furthermore, we’re notifying our clients if there’ll be a downtime in the server in any case of a server upgrade and/or maintenance.

We’re giving a 1 month grace period for our client to renew their account with us. In any case that the client was unable to make it, we’re keeping your files for the next 30-60 days.

We notify our clients mostly through email. Sometimes, we do it via a web messenger as long as the client is online.

No, we do not back up any client’s files. These are personal and might be confidential but we do give a 30-60 days period for the client’s to do all the back up.