Frequently Asked Questions

Common issues that our clients face in terms of receiving emails are:

• Your firewall setup within your company or organization
• You might have possibly reached your disk space usage
• Your expected email might be in your junk/spam folder, please check.

Yes, just login to your Cpanel account and proceed to email management.

Yes. Kindly refer to the welcome email we have sent to you. Or, you can also download it from here.

In this kind of scenario, please kindly refer to your Internet Service Provider (or ISP).

Yes as long as you have your email account and an internet connection.

Currently, we have SquirrelMail, Horde, etc.

Just log in to your Cpanel and proceed to email account management.

Yes. You can manage it using your CPanel.

You can do so just login to your CPanel and go to…

There’s a limit to sending out emails in a mailing list with a few hundred recipients. If you are sending emails to a list of people through a mail client, there is a limit on the number of people that can be sent to in one message. This limit is based upon server timeouts and the fact that for every 50 recipients in a message the server imposes a slight pause before continuing with the rest of the SMTP transaction.

Yes. Once you’ve got access to your CPanel; your master email account is automatically set up.

Currently, our email system supports an email message sizes of 5MB.

Just login to your Cpanel and proceed to them.

No. We didn’t check for emails and its attachment. Email is mostly personal for an individual. Having attached files in your email(s) will also lessen your web space capacity. So, we strongly advised our clients and their email account holder or staff to set up their email using MS Outlook and set the configuration to download their emails into their local drive and as much as possible, not leave a copy of it in their webmail. For this procedure, you can maximize your web space usage limit.